Siebel’s Critical Success Free Essays

The definition of Customer Relationship Management is providing exceptional customer service. This entails rapid responses to all customer inquiries and demonstrations of active concern for customer satisfaction. CRM is a comprehensive sales and marketing approach to building long term customer relationships and improving business performance. We will write a custom essay sample on Siebel’s Critical Success or any similar topic only for you Order Now It is a way of helping an enterprise manage customer relationships in an organized way. For example, an enterprise might build a database about its customers that described relationships in sufficient detail. The best Customer Relationship Management (CRM) systems include: 1) The ability to provide faster response to customer inquiries 2) Increased efficiency through automation 3) Having a deeper knowledge of customers 4) Getting more marketing or cross-selling opportunities 5) Identifying the most profitable customers 6) Receiving customer feedback that leads to new and improved products or services 8) Obtaining information that can be shared with the company’s business partners. How Siebel’s Critical Success Factors assists in the internal growth of the company and their competitive advantage. Siebel Systems enable organizations to create a single source of customer information that makes it easier to sell to, market to, and service customers across multiple channels, including the Web, call centers, field, resellers, retail, and dealer networks. This is done by providing a comprehensive family of multichannel eBusiness applications and services. Built on a proven, component-based architecture, Siebel eBusiness Applications are designed from the ground up to be completely Web-based, deliver support for multiple computing platforms, and provide automatic upgrades and software distribution that significantly reduce the total cost of ownership. By using the web Siebel use a common channel to market their wares which financial feasible, considering the amount of information they have to make available to existing and potential customers. The fact that one of their CSF’s is to satisfy customers through any service channel, is an advantage that would benefit Siebel in terms of internal growth and competition. Since they have such a multiplicity of service channels incorporating many aspects of customer cohesion, they have a competitive edge over other companies offering the same services. How Siebel address it’s clients needs – Siebel eBusiness Applications allow organizations to create a single source of customer information that makes it easier to sell to, market to, and service customers across multiple channels, including the Web, call centers, field, resellers, retail, and dealer networks. The multiplicity of the informative avenues that they provide is very compatible with whatever variety of customers they may come into contact with. – They provide support for all the major computing platforms including mobile clients, connected clients, thin clients, and handheld clients. – Create a single source of customer and product information that can be used to tailor product and service offerings to meet the unique needs of each customer across all channels of customer interaction – Deliver the only integrated, multichannel, Web-based configuration solution that is easy to use, deploy, and maintain Critical Success Factors of Claritas Claritas is a provider of marketing data. This data is arranged so that their customers can more easily initiate contact with customers in whatever field they choose to apply. Their users can target their own consumer needs so that the product or service they use can be tailored to fit the desired customer. The vast areas that their data covers i.e. trends, geographical locations and important events, ensures that they offer the best service possible for the service that they are offering which is a resource for marketing needs. This is a competitive advantage and as their clients speak of their efficiency to colleagues, this can only mean internal growth in favour of the company. Claritas addresses its clients needs by combining customer data with unique market information and insights enabling its clients to systematically identify, quantify, reach, and retain their most profitable customers. Their ways of doing this are by providing geodemographic information, qualitative audience research, and highly detailed data on advertising spending across all media. This is a main Critical Success Factor. It involves providing customers with all the information that is available and necessary to gain and retain customers. The service Siebel offers is providing comprehensive application software that can reach a plethora of customers by travelling through many avenues such as the Web, field, retail networks. This service can be improved by Claritas marketing data which can help direct Siebel’s customers to choose the appropriate channel to reach the customers through. In layman terms, Claritas provides the information about the customers and Siebel provides the means in which to contact the customers. This can help both companies and allow them to mutually benefit from each other’s strengths. What is a call centre infrastructure? The call centre is a central information point, which the rest of the company can use to gather data about the relationship between companies, products and customers. Murphy Brewery has 9,000 customers base. The problem with them is that their customers were presented with various points of contact within our organization without any one individual taking responsibility for a specific order, query, or request. Customers found that their requests and queries often went unresolved. This information was derived through conducting a self-commissioned survey. The solution was to establish a Customer Care service, i.e. a call centre, that would integrate all concerned information for any agent dealing with a customer. By understanding how customer trends are moving, a company can control the bases of their existence, their customers, and thus maintain a competitive edge over their rivals like Murphy Brewers. This relates to CRM because it is providing the best customer service possible by knowing the customer needs. Activity 2: A Power Analysis of your position Activity 3: Research Enterprise Resource Planning (ERP) and Benchmarking. The definition of ERP is an attempt to integrate all departments and functions across a company onto a single computer system that can serve all those different departments’ particular needs. It facilitates communication and enables information to be shared more easily. In the business sense for example, if an order is made, it can be done with all the information about the product or service being ordered available and by eliminating the need to go into different departments, it saves time. Benchmarking involves setting a baseline against what a company should have done or being doing to remain competitive. This follows certain criteria such as portability, flexibility, geographical application, facility of integration and facility of implementation. PeopleSoft run a client server architecture supporting Windows, cell phone technology (WAP), Unix, Linux and Macintosh. They are able to cater for industries, the federal government, Healthcare, manufacturing, Higher Education, Retail and Utilities. This shows an ability to tailor packages for almost any given enterprise. PeopleSoft can implement applications that can handle enterprises on a world wide basis.Facility of integration They offer an open integration platform to connect your enterprise to almost any form of enterprise which links to their application on worldwide basis. Facility of Implementation Their software can be easily implemented and installed if desired. PeopleSoft offers a complete packaged software solution for medium sized companies. Since 1987, they have built global enterprise application solutions that meet the changing business demands of organizations worldwide. Portablity The company whose ERP systems are being benchmarked is called SAP. Linux, WAP (Mobile phone communications) and Unix. Flexibility Offers custom made solutions and off the shelf industry solutions. Geographical application Supports global e-commerce, allowing the organisation to trade world wide with their systems. Facility of integration All major departments can be integrated into a large software solution. Facility of implementation Support provided after the software package has been purchased by a company. Activity 4: Profiling a Strategic team: Executive EQ test The company mission statement appears to be the best British garden magazine. They aspire to become the leading focus of expertise in garden designing, house decoration and culinary worldwide. For example, the service of providing gardening lessons through the Internet could be offered, and eventually they would expand into other educational areas. They seek to explore other medium attaining international coverage. A means of doing this could be by using SPY IN THE SKY services enabling HiMAC to take aerial photos of any garden and sell specialised tours. This would serve as a means to provide course over the Internet. This involved aligning financial activities and reports for all titles. In terms of business change, they proposed to have a team solely devoted to dealing with customer queries. They recognised the need for the customer base to expand in order to deal with a greater diversity of customers. They noted some supplier that could help the primary set up of computer based courses as a support if HiMAC took up more educational courses for other organisations. There was a recognition for the need of some departments to receive training for these new technologies. The accounting functions needed to be integrated into one single report. The decision to copy the model of an Internet based course from SurferTeaching Company was both good and bad. It was good in the sense that by copying, it reduced labour content with less work being involved than if one was innovative. It also provided less work by speeding up processes. It was bad in the sense that by copying another practice, it might not have been tailored for HiMAC as a specific company and thus caused problems like internal division. By not being specifically tailored for their company, its design would not cater for their CSF, goals and objectives. Secondly, the practice may carry inherent imperfections which HiMAC might not recognise and breed into their companies thus bringing new issues to consider. How to cite Siebel’s Critical Success, Essay examples

How important is Birlings introduction with the inspector in act 1 of An inspector calls Essay Example For Students

How important is Birlings introduction with the inspector in act 1 of An inspector calls Essay At the start of An inspector calls Mr Arthur Birling the owner of a local factory is faced with the task of dealing with his work force going on strike, as they want a pay rise. His workers demanded a rise from twenty-two and six up to twenty-five shillings a week. Birling refused to meet their demands and offered his workers their jobs back at the previous rate. This was to the majority of the workers but the ringleaders of the strike were dismissed. Miss Eva Smith was said to be one of the ringleaders and despite being a good worker she was released. The inspector tells the Birling family this information as they are celebrating the engagement of Miss Sheila Birling daughter of Arthur to Mr Gerald Croft whose family own a large company who are in the same industry as the Birlings. The inspector had came to inform the family that Miss Eva Smith had died that night and he had suspicion to believe that Mr Birling started the chain of events that lead to the downfall of Eva Smith. Mr Birling believed that he had every right to discharge her as she had disrupted his business and asked for wages that were above the standard rate. Birling is a capitalist he is only interested in the making of money. He is only interested in the well being of him and his own family. Capital means money and Birling has money invested in the economy. Mr Birlings attitude is in a huge contrast to the attitude of the inspector who reflects the opinion of Priestley. The inspector is clearly a socialist and is more interested in caring for society than making money. Priestley through Eva Smith shows how workers in and around the period of 1912 had little rights and consideration from their employers. A good example of this is when she asked for a pay rise and ended up getting sacked. The attitudes of employers towards their workers were very poor this is shown through the voice of Birling We were paying the usual rates and if they didnt like those rates, they could go and work somewhere else. Its a free country I told them. An inspector calls is set in 1912 but written in 1945 just after the Second World War had ended because this was the first election won by the labour party. This meant that the country would be run on more socialist morals, which suited socialists such as Priestley. In An inspector calls Priestley uses Birling who represents capitalism to mock the previous government and makes Birling look stupid by making him seem pompous and ignorant. In an inspector calls Birling says unsinkable, absolutely unsinkable. When commenting on the titanic which, as Priestley knew sunk on its first journey. Prior to the inspectors arrival to the home of the Birlings, Arthur is portrayed as a very pompous man. He makes several long speeches about himself and his business and seems to care more about his moneys welfare than his family. He acts portentously and makes speeches continually. He reflects his capitalist side when he says, I speak as a hard headed business man. He comes across very arrogant in some of his speeches for example just a knighthood when really it is a major honour to anybody. He has several unreliable views for example he says, The Germans dont want war. Nobody wants war ironically just two years later in 1914 the First World War starts. He said the titanic was unsinkable, absolutely unsinkable. And it sunk on its first journey. During these unreliable views that Birling expresses, Priestley uses the technique of dramatic irony making capitalism and Birling look foolish. .u634f8af93b6b5653fdc252b2c77e7170 , .u634f8af93b6b5653fdc252b2c77e7170 .postImageUrl , .u634f8af93b6b5653fdc252b2c77e7170 .centered-text-area { min-height: 80px; position: relative; } .u634f8af93b6b5653fdc252b2c77e7170 , .u634f8af93b6b5653fdc252b2c77e7170:hover , .u634f8af93b6b5653fdc252b2c77e7170:visited , .u634f8af93b6b5653fdc252b2c77e7170:active { border:0!important; } .u634f8af93b6b5653fdc252b2c77e7170 .clearfix:after { content: ""; display: table; clear: both; } .u634f8af93b6b5653fdc252b2c77e7170 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u634f8af93b6b5653fdc252b2c77e7170:active , .u634f8af93b6b5653fdc252b2c77e7170:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u634f8af93b6b5653fdc252b2c77e7170 .centered-text-area { width: 100%; position: relative ; } .u634f8af93b6b5653fdc252b2c77e7170 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u634f8af93b6b5653fdc252b2c77e7170 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u634f8af93b6b5653fdc252b2c77e7170 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u634f8af93b6b5653fdc252b2c77e7170:hover .ctaButton { background-color: #34495E!important; } .u634f8af93b6b5653fdc252b2c77e7170 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u634f8af93b6b5653fdc252b2c77e7170 .u634f8af93b6b5653fdc252b2c77e7170-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u634f8af93b6b5653fdc252b2c77e7170:after { content: ""; display: block; clear: both; } READ: Lady Macbeth Character EssayDuring the first section of the book just ahead of the arrival of the inspector, Birling articulates on his feeling towards community and the society he lives in. He says community and all that nonsense he thinks that people should fight for their survival and that means that they should not be helped. This is a typically capitalist comment and makes him sound the pompous and arrogant man that Priestley aimed to portray him as. He also says, a man should make his own way when talking to Gerald Croft and his son Eric. When the inspector first enters the Birlings home, he exposes Arthurs negative attitude towards his workers and all people that are of a lower class than him. The inspector says its better top ask for the earth, than to take It. When they talk about Eva Smith and the workers asking for a salary increase. This comment undermines Birlings authority and is from here on offended by the inspector. When Birling says, If they didnt like those rates, they could go and work somewhere else. Eric then also undermines his father and the inspector once more as he agrees with Eric. The atmosphere and lighting change dramatically when Birling and the inspector have disputes. Birling does not accept any of the responsibility that is directed towards him over the death of Eva Smith. He defends himself sharply and sounds guilty, as he is desperate to protect his innocence. Birling exclaims, I cant accept any responsibility. This shows he feels no sympathy or regret towards the death of Eva Smith. He admits that when Eva Smith did work for him she was a very good worker and was ready to be promoted he says A good worker too ready to promote to leading operator. He admits that the only reason that she was sacked is that she was one of the leaders of the strike. Birling expected that Eva Smith became a prostitute when she left his workforce. Birling says, Get into trouble? Go on the streets As this is what people thought would happen to a stereotypical young lower classed woman during that period. They were expected to live on the streets and get money through prostitution. Priestley through the questioning from the inspector shows that Birling shows no remorse towards the poor way he treats his workers. Birling shows no concern for them when replying to the fact that he did not increase the workers wages he says, Well, its my duty to keep labour costs down. He pays his workers only average wages and shows no concern whether it is enough for them to survive on or not. When speaking about the actual event of the strike he says Pitiful affair. Well, we let them all come back at the old rates. As he continues replying about the refusal to increase wages he claims, If you dont come down sharply on some of these people, theyd soon be asking for the earth. To which the inspector retorts But after all its better to ask for the earth than to take it. This indicates that no matter whom Birling knows i.e. inspector colonel Roberts, he will not be intimidated. The attitude of Mr Gerald Croft is very similar to Birling, as he has been brought up as a capitalist as he works in industry. He also wants to support his to be father in law. Gerald backs up Birling on several points during the investigation for example on the pay strike. After listening to one of Birlings speeches he replies, You couldnt of done anything else. He also backs Birling up in saying, Not if it was after the holidays. Theyd all be broke- if I know them. .ubbe75859b2d9ee51af99d74193b4ede8 , .ubbe75859b2d9ee51af99d74193b4ede8 .postImageUrl , .ubbe75859b2d9ee51af99d74193b4ede8 .centered-text-area { min-height: 80px; position: relative; } .ubbe75859b2d9ee51af99d74193b4ede8 , .ubbe75859b2d9ee51af99d74193b4ede8:hover , .ubbe75859b2d9ee51af99d74193b4ede8:visited , .ubbe75859b2d9ee51af99d74193b4ede8:active { border:0!important; } .ubbe75859b2d9ee51af99d74193b4ede8 .clearfix:after { content: ""; display: table; clear: both; } .ubbe75859b2d9ee51af99d74193b4ede8 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ubbe75859b2d9ee51af99d74193b4ede8:active , .ubbe75859b2d9ee51af99d74193b4ede8:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ubbe75859b2d9ee51af99d74193b4ede8 .centered-text-area { width: 100%; position: relative ; } .ubbe75859b2d9ee51af99d74193b4ede8 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ubbe75859b2d9ee51af99d74193b4ede8 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ubbe75859b2d9ee51af99d74193b4ede8 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ubbe75859b2d9ee51af99d74193b4ede8:hover .ctaButton { background-color: #34495E!important; } .ubbe75859b2d9ee51af99d74193b4ede8 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ubbe75859b2d9ee51af99d74193b4ede8 .ubbe75859b2d9ee51af99d74193b4ede8-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ubbe75859b2d9ee51af99d74193b4ede8:after { content: ""; display: block; clear: both; } READ: Macbeth Essay - DuncanArthur Birlings son Eric does not support his father on many of the disputes. He is part of the younger generation and has not yet learnt to be fully capitalist or socialist and is very influenced by the inspector and agrees with him for the most part. Eric says, Why shouldnt they try for higher wages? We try for the highest possible prices. He also challenges his father by saying, it isnt if you cant go and work somewhere else. Workers and lower class citizens were treated badly during the early 1900s and this is shown clearly in An Inspector Calls. Mr Birling has no consideration or pity for his workers. He pays them the bare minimum they can survive on. He has no respect for them. He claims their strike was a disgrace and they are not normal respectable citizens by saying Pitiful affair. Well, we let them all come back- at the old rates. Sheila Birling was the second part of the chain of events and once Eva Smith got a job a Millwards, Sheila went into the shop to buy a hat and the hat looked well on Eva who was working as an assistant. Sheila was enraged, and jealous that Eva was prettier. Eva laughed when she saw the hat on Sheila, so Sheila demanded that Eva was sacked and if she wasnt that the Birlings would close their account at the shop. Gerald led on the chain of events when he rescued the unemployed Eva from a local bar, where the local alderman was drunk and trying to exploit Eva. He took Eva back to his apartment and let her stay there for a while. She was happy but they knew that the relationship could not go on so Gerald asked her to leave; at least Eva was happy for a while. Sybil was the next part and had the best opportunity of saving Eva from her downfall. Eva went to an association, that is designed to help women in need, where Sybil Birling is the chairwoman and requested help. Eva was pregnant and in desperate need of help. She claimed her surname was Birling and Sybil knew she was lying so had an immediate prejudice against her. She refused to give any aid to her. Eric is the last person for the inspector to investigate and he had a love affair with Eva Smith and gave her money, which is later found to be stolen. He helps her survive but when she realises it is stolen money she refuses it. The events took place prior to Eva requesting help from Mrs Birling association. Eva used the surname Birling as she had just finished her affair with Eric Birling. The reader is led to believe that Eric has made Eva pregnant. After the book the audience are made to think that socialism is right as opposed to capitalism. This is because socialism is portrayed in a good way and the characters that capitalism are arrogant and ostentatious.

Our Writers Favorite Word of the Week Synesthesia! - The Writers For Hire

OUR WRITERS FAVORITE WORD OF THE WEEK? SYNESTHESIA! Today we found a new word! Synesthesia! Synesthesia is a rare neurological sensory phenomenon that causes people to experience unique perceptual cross-overs. Do your numbers or days have colors or personalities? Do certain words taste sweet to you, while others are bitter or sour? Or do you see colors when you hear music, see abstract concepts like time projected in the space around you, or feel a tingly sensation when you smell certain things? If any of these apply to you, you may have synesthesia! This interesting article from MNN.com dives into the fascinating minds of  synesthetes (people who have synesthesia) and how their views of the world around us, and the way they process information, differs from the average person. They also explain how synesthesia is diagnosed, genetic components of synesthesia, and the reasons behind why only up to 4 percent of the population has synesthesia.

How to Write a Sample Essay For Us University Application

How to Write a Sample Essay For Us University ApplicationSample essay letters for us university application are a must for every student. It has been said that the essays are the key to success in college admissions. Not only that, it also helps you get a better grade and prove yourself to be a serious candidate. Here's how.When it comes to samples of sample essays for us university application, many students only look at the word sample. This is true to a certain extent. But when all is said and done, no writing exercise is ever complete without good writing skills. If you apply yourself in the best possible way, you will stand a good chance to get the better grades that you desire. Here are some tips to help you get the best.Write concisely: Before composing your essay, you need to make sure that it is concise. Not all of us are capable of writing long sentences and paragraphs. By writing a very short essay, you will prove yourself to be a serious candidate. You should make sure th at it is easy to read and understand.Know the basics: At this point, if you are writing sample essay for us university application, it is imperative that you know about your target audience. Students who are applying for the first time at a new college or university should be able to understand the topic of your essay and the motive behind it. Likewise, those who are in university for the second time should be able to follow the main topic and focus on that. Make sure that you include a question about them to see whether they can interpret the information.Keep your topic simple: A good essay for us university application cannot have too many words on a topic that is not very relevant to your study. Make sure that you keep it to one paragraph per topic. Add a list of things you have learned so far. If it is an essay on leadership, include a question that is related to the topic and in a light tone.Make use of special terms: Like in college admissions, writing sample essay for us univ ersity application also needs to know about special terms. Examples of such words are hyphen, acronym, and quotation marks. You can also use special writing ideas. These come in very handy when you're writing a topic.Writing sample essay for us university application can be very helpful. When you put all the above points into practice, you will definitely stand a good chance of getting better grades. Moreover, you will have something to show to potential college professors. You will find a huge difference between writing and speaking.

Nokia Lumia

Nokia Lumia NOKIA LUMIA 630 NOKIA LUMIA 630Nokia's last low-estimated high entertainer was the Lumia 520, and the Lumia 630 is its successor. Rivalry at the more level end of the cell phone business sector is getting wild as makers vie to pack in the most usefulness at the least cost. These gadgets might not have all the extravagant accessories of the genuine high-enders; however they can do most things more than fine to advocate their pocket cash costs.Chassis and screenThe Lumia 630 doesn't look refined. With its blocky polycarbonate wraparound spread it looks a bit modest, yet luckily it additionally looks chipper - a fun telephone that ought to be equipped for withstanding a couple of thumps and knocks. Nokia preferences its splendid shades and the Lumia 630 are accessible in either lime green or eye-smoldering orange, and additionally plain dark for those with less peacock-like propensities. The 4-inch touch screen is pretty much enormous enough to be agreeable and it conveys a short of what HD determinati on of 854x480 pixels (221ppi) which is marginally superior to the 520.English: Nokia N900 communicator/internet tablet ï ¿ ½...It searches fine for most things, however there doesn't appear to be a programmed splendor sensor ready for, you'll end up flicking between the medium setting to spare battery (low is a tad as well, well, low) and high when you're all over the place.Processor and softwareThe quad-center 1.2 GHz processor is sponsored by 512mb RAM and alongside Windows Phone 8.1's smooth interface it conveys an extremely nippy execution to be sure, fluttering between applications in a trice. With Windows 8.1 you now get an Android-style draw down menu for your most recent upgrades; however you can't up 'til now react to messages from it. As ever, Nokia has preloaded an extent of free administrations including logged off maps...

Strokes Used in Chinese Characters

Strokes Used in Chinese Characters The earliest forms of Chinese writing date from the Xia Dynasty (2070 - 1600 BC). These were etched on animal bones and turtle shells which are known as oracle bones. The writing on oracle bones is known as ç” ²Ã© ª ¨Ã¦â€"‡ (jiÄÆ'gÃ… ­wà ©n). Oracle bones were used for divination by heating them up and interpreting the resulting cracks. The script recorded the questions and answers. JiÄÆ'gÃ… ­wà ©n script clearly shows the origins of current Chinese characters. Although much more stylized than the current characters, jiÄÆ'gÃ… ­wà ©n script is often recognizable to modern readers. Evolution of Chinese Script The JiÄÆ'gÃ… ­wà ©n script consists of objects, people or things. As the need for recording more complex ideas arose, new characters were introduced. Some characters are combinations of two or more simpler characters, each of which can contribute a particular meaning or sound to the more complex character. As the Chinese writing system became more formalized, the concepts of strokes and radicals became its foundation. Strokes are the basic gestures used to write Chinese characters, and radicals are the building blocks of all Chinese characters. Depending on the classification system, there are about 12 different strokes and 216 different radicals. The Eight Basic Strokes There are many ways to classify strokes. Some systems find up to 37 different strokes, but many of these are variations. The Chinese character æ ° ¸ (yÇ’ng), meaning forever or permanence is often used to illustrate the 8 basic strokes of Chinese characters. They are: DiÇŽn, (é »Å¾/ç‚ ¹) DotHà ©ng, (æ © «) HorizontalShà ¹, (ç « ª) ErectGÃ… u, (é‰ ¤) HookTà ­, (æ  ) RaiseWÄ n, (Ã¥ ½Å½/Ã¥ ¼ ¯) Bend, curvePiÄ›, (æ’‡) Throw away, slantN, (æ  º) Pressing forcefully These eight strokes can be seen in the diagram above. All Chinese characters are composed of these 8 basic strokes, and knowledge of these strokes is essential for any student of Mandarin Chinese who wishes to write Chinese characters by hand. It is now possible to write in Chinese on the computer, and never write the characters by hand. Even so, it is still a good idea to become familiar with strokes and radicals, since they are used as a classification system in many dictionaries. The Twelve Strokes Some systems of stroke classification identify 12 basic strokes. In addition to the 8 strokes seen above, the 12 strokes include variations on GÃ… u, (é‰ ¤) Hook, which include: æ ¨ ªÃ©â€™ © Hà ©ng GÃ… uç «â€"é’ © Shà ¹ GÃ… uÃ¥ ¼ ¯Ã©â€™ © WÄ n GÃ… uæâ€"Å"é’ © Xià © GÃ… u Stroke Order Chinese characters are written with a codified stroke order. The basic stroke order is Left to Right, Top to Bottom but more rules are added as the characters become more complex.   Stroke Count Chinese characters range from 1 to 64 strokes. The stroke count is an important way to classify Chinese characters in dictionaries. If you know how to write Chinese characters by hand, you will be able to count the number of strokes in an unknown character, allowing you to look it up in the dictionary. This is a very useful skill, especially when the characters radical is not evident. Stroke count is also used when naming babies. Traditional beliefs in Chinese culture hold that a persons destiny in greatly influenced by their name, so great care is taken to choose a name that will bring good fortune to the bearer. This involves choosing Chinese characters that are in harmony with each other, and which have the proper number of strokes. Simplified and Traditional Characters Beginning in the 1950s, the Peoples Republic of China (PRC) introduced simplified Chinese characters to promote literacy. Close to 2,000 Chinese characters were altered from their traditional form, in the belief that these characters would be easier to read and write. Some of these characters are quite different from their traditional counterparts which are still used in Taiwan. The underlying principals of character writing, however, remain the same, and the same types of strokes are used in both traditional and simplified Chinese characters.

Bribery, Corruption and Social Responsibility Essay

Bribery, Corruption and Social Responsibility - Essay Example (Business for Social Responsibility) With this background this paper attempts to make a report suggesting the possible course of action for the executive of the company BIM taking into account the broader issues of the company's ethical policies, its social responsibility and the so called social evils of bribery and corruption, Job and wealth creation in society is the primary objective of businesses. According to Canada's business and consumer website the role of Corporate Social Responsibility (CSR) is to position the companies to both proactively manage risks and take advantage of opportunities especially with respect to their corporate reputation and broad engagement of stakeholders. The stakeholders group includes shareholders, employees, customers, communities, suppliers, governments, non-governmental organizations, international organizations and others affected by the companies' activities. It is assumed that through CSR enterprises can play an important role in preventing and combating corruption and bribery and in helping preventing the use of enterprises for money laundering and criminal activities financing. In the instant case the for Thomas the question before him is whether to follow the code of Ethics of his company with respect to the use of bribery and loose the four years background work done by spending $ 30 million of the shareholders money and a lucrative opportunity of turning in a good business for the company or To follow the accepted practices of the country, pay the necessary bribes and get the contracts signed for the company ignoring the company's code of ethics. The question is to be looked into from the angle of the social responsibility of the company in so far as how it proactively manage the risks and take advantage of the opportunities. By not paying the bribe and losing the business opportunity Thomas is not doing justice to The shareholders whose valuable money of $ 30 million is spent on developing this project. Quite obviously the bribery practice in Lagos or Nigeria has not started after the decision to work on the project. Hence Thomas and the Company should have knowledge on these practices even before the decision on the project is taken. The code of ethics is a subsequent development as the background work for the project is being carried out for four years now. Hence to withdraw now from the project at a stage when the efforts are going to give benefit to the company is doing injustice to the shareholders and against the principle of corporate social responsibility The part of employees who have been recruited for the project, since the company may decide to retrench them in case the project is not taking off. It is none of their fault that the director or the company is not aware of the prevailing practices of bribery and corruption in the country of operation. In any case they should not be penalized. If they are it is against the so called Social Responsibility The issue needs to take into